Terms of service

Here are your Terms of Service:

Terms of Service

[STORE NAME] (enanik.in)
Last Updated: [DATE]

Please read these Terms of Service carefully before using our website or placing an order. By accessing enanik.in or making a purchase, you agree to be bound by these terms. If you do not agree, please do not use our store.

1. General

[STORE NAME] ("we", "us", "our") operates enanik.in, an online clothing store registered in India. These Terms of Service govern your use of our website and the purchase of products from us. These terms apply to all visitors, customers, and users of the site.

We reserve the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon posting. Continued use of our website after any changes constitutes your acceptance of the updated Terms.

2. Account Terms

You must be at least 18 years of age to create an account or make a purchase. Minors may only make purchases with the involvement and consent of a parent or legal guardian.
You are responsible for maintaining the confidentiality of your account login credentials. Any activity that occurs under your account is your responsibility.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms, provided false information, or engaged in fraudulent activity.
You may request deletion of your account at any time by contacting us at [EMAIL ADDRESS].

3. Pricing and Payment

All prices listed on enanik.in are in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless otherwise stated.
Prices are subject to change without notice. The price applicable to your order is the price displayed at the time you place your order.
We accept the following payment methods: [LIST PAYMENT METHODS — e.g. Credit/Debit Cards, UPI, Net Banking, Wallets, Cash on Delivery].
Payment must be made in full at the time of placing your order unless a Cash on Delivery (COD) option is selected where available.
All transactions are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your card or payment details on our servers.
In the event of a payment failure, please verify your payment details and try again. If an amount has been debited but the order was not confirmed, it will be refunded within [BUSINESS DAYS] business days to your original payment method.

4. Product Descriptions

We make every effort to display our products as accurately as possible, including colours, sizes, fabrics, and measurements.
However, we cannot guarantee that your device screen will accurately reproduce the exact colours of our products. Slight variations in colour are not considered defects.
Product descriptions, sizing charts, and images are provided in good faith and are as accurate as reasonably possible. If you receive a product that is materially different from its description, please contact us within [BUSINESS DAYS] business days of delivery.
We reserve the right to limit the quantity of any product available for purchase and to discontinue any product at any time without notice.

5. Order Acceptance

Placing an order on enanik.in constitutes an offer to purchase. Your order is not confirmed until you receive an Order Confirmation email from us.
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to the following situations:
- The product is out of stock or discontinued
- There is an error in pricing or product information
- We suspect fraudulent or unauthorised activity
- We are unable to verify your payment or delivery details
If your order is cancelled after payment has been made, you will receive a full refund within [BUSINESS DAYS] business days.
We are not liable for any loss or inconvenience caused by order cancellations made in good faith.

6. Shipping and Delivery

We ship across India. International shipping availability will be indicated on the website where applicable.
Estimated delivery timelines will be provided at checkout. Standard delivery typically takes [X–X BUSINESS DAYS] depending on your location.
Delivery timelines are estimates and not guarantees. Delays may occur due to courier issues, public holidays, weather conditions, or other circumstances beyond our control.
Shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.
Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your delivery.
[STORE NAME] is not responsible for delays, losses, or damages caused by third-party courier partners after the order has been dispatched. However, we will do our best to assist you in resolving such issues.
If a package is returned to us due to an incorrect address provided by the customer or failed delivery attempts, re-shipping charges may apply.

7. Returns and Refunds

We want you to love what you ordered. If something isn't right, here's our policy:

Eligibility for Returns:

Items must be returned within [X] days of delivery.
Products must be unused, unwashed, and in their original condition with all tags intact.
The following items are not eligible for return: innerwear, socks, and items marked as Final Sale.

How to Initiate a Return:

Contact us at [EMAIL ADDRESS] with your order number, reason for return, and photographs of the product if it is damaged or defective.
Our team will review your request within [BUSINESS DAYS] business days and provide return instructions if approved.

Refunds:

Once we receive and inspect the returned item, we will process your refund within [BUSINESS DAYS] business days.
Refunds will be credited to your original payment method or as store credit, as per your preference.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Cash on Delivery (COD) orders will be refunded via bank transfer or UPI. Please provide your bank details when raising a return request.

Exchanges:

We offer exchanges for size or colour subject to availability. Please contact us at [EMAIL ADDRESS] to arrange an exchange.

8. Prohibited Uses

By using enanik.in, you agree that you will not:

Use the site for any unlawful purpose or in violation of any applicable Indian law or regulation
Attempt to gain unauthorised access to any part of our website, servers, or databases
Transmit any spam, malware, viruses, or harmful code
Use automated tools (bots, scrapers, crawlers) to extract data from our website without prior written consent
Reproduce, duplicate, copy, sell, or exploit any portion of our website or its content without our express written permission
Submit false, misleading, or fraudulent orders or reviews
Harass, abuse, or harm our staff, other customers, or any third party through our platform
Impersonate any person or entity or falsely represent your affiliation with any person or entity

Violation of any of the above may result in immediate termination of your account and legal action where applicable.

9. Intellectual Property

All content on enanik.in — including but not limited to our logo, brand name, product images, website design, graphics, text, and the "wear your joy" tagline — is the intellectual property of [STORE NAME] and is protected under applicable Indian intellectual property laws.

You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our prior written consent. Unauthorised use of our intellectual property may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

[STORE NAME] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Our total liability to you for any claim arising out of or related to these Terms or your use of our store shall not exceed the amount you paid for the specific order giving rise to the claim.
We are not responsible for any loss, damage, or inconvenience caused by factors outside our reasonable control, including but not limited to natural disasters, government actions, courier delays, internet outages, or third-party service failures.
We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, as required by applicable Indian law.

11. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the suitability, reliability, availability, or accuracy of our website or products, except as expressly stated in these Terms or required by Indian consumer protection law.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of India.
Any disputes arising out of or in connection with these Terms or your use of enanik.in shall first be attempted to be resolved through good-faith negotiation between the parties.
If a dispute cannot be resolved informally, it shall be subject to the exclusive jurisdiction of the courts located in [YOUR CITY], [YOUR STATE], India.
Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a competent court.

13. Consumer Rights

As a customer in India, you are protected by the Consumer Protection Act, 2019. Nothing in these Terms is intended to limit or exclude any rights you have under applicable Indian consumer protection legislation. If you have a consumer grievance, you may also approach the relevant consumer forum or the National Consumer Helpline (NCH) at 1800-11-4000.

Our designated Grievance Officer for the purposes of the Consumer Protection (E-Commerce) Rules, 2020 is:

Name: [GRIEVANCE OFFICER NAME]
Email: [EMAIL ADDRESS]
Address: [BUSINESS ADDRESS]
Response time: Within 48 hours of receipt of complaint