Refund policy

Here are your Terms of Service:

---

Return & Refund Policy

[STORE NAME] (enanik.in)
Last Updated: [DATE]

We want every Enanik order to make you smile. If something isn't right, we're here to make it right — quickly, fairly, and without any unnecessary hassle. Please read this policy carefully so you know exactly what to expect.

---

1. Our Return Philosophy

At Enanik, we stand behind every product we sell. We understand that online shopping comes with uncertainty — sizes don't always fit perfectly, and colours can look slightly different on screen. That's why we've built a return and refund process that puts you first, while being fair to both sides.

---

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

✅ Eligible for return if:

• The return is initiated within [X] days of the delivery date
• The item is unused, unworn, and unwashed
• All original tags are intact and attached
• The item is in its original packaging (folded neatly, not crumpled or damaged)
• You have proof of purchase (order confirmation email or order number)

❌ Not eligible for return if:

• The return request is made after [X] days of delivery
• The item shows signs of wear, washing, alteration, or damage caused by the customer
• Tags have been removed
• The item was purchased during a Final Sale or clearance event (marked clearly at the time of purchase)
• The item falls under our non-returnable category (see Section 6)

💡 When in doubt, reach out to us at [EMAIL ADDRESS] before initiating a return — we're always happy to help assess your situation.

---

3. How to Initiate a Return

Returning an item is simple. Here's how:

Step 1 — Contact Us
Email us at [EMAIL ADDRESS] with the subject line: "Return Request — Order #[YOUR ORDER NUMBER]"

Include the following in your email:

• Your full name and order number
• The item(s) you wish to return
• Reason for return
• Photographs of the item (required for damaged, defective, or incorrect items)

Step 2 — Await Approval
Our team will review your request and respond within [X] business days. We may ask a few follow-up questions to process your request efficiently.

Step 3 — Ship the Item Back
Once your return is approved, we'll send you the return shipping address and instructions. Please pack the item securely to avoid damage in transit.

Step 4 — We Receive & Inspect
Once we receive your return, our team will inspect the item within [X] business days to confirm it meets our return eligibility criteria.

Step 5 — Refund or Exchange Processed
Once inspection is complete and approved, your refund or exchange will be initiated. You'll receive a confirmation email.

---

4. Refund Process & Timing

Once your return is received and approved, here's what to expect:

Important refund notes:

• Refunds are processed from our end within [REFUND PROCESSING TIME] business days of return approval. Your bank or payment provider may take additional time to reflect the amount in your account.
• Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective product).
• COD handling charges are non-refundable.
• If you paid using a discount code or store credit, only the amount actually paid will be refunded.
• We will send you an email confirmation once your refund has been processed.

---

5. Exchange Options

Want a different size or colour instead of a refund? We've got you.

We offer exchanges for:

• Different size of the same product
• Different colour of the same product (subject to availability)

How exchanges work:

• Follow the same return initiation process outlined in Section 3
• Mention that you'd like an exchange and specify the size/colour you need
• Exchanges are subject to stock availability at the time of processing
• If your preferred exchange item is unavailable, we will offer you a full refund or store credit instead
• Exchange items will be dispatched within [X] business days of receiving your original return

We currently offer one exchange per order. If the exchanged item also doesn't work out, a refund will be issued.

---

6. Damaged or Defective Products

We take quality seriously — but if something slips through, we'll fix it immediately.

If you receive a damaged or defective item:

• Contact us at [EMAIL ADDRESS] within 48 hours of delivery
• Include your order number and clear photographs of:
  • The defective/damaged product
  • The packaging it arrived in
  • The shipping label

What we'll do:

• If the damage is confirmed, we will offer you a full replacement, exchange, or refund — your choice
• We will cover the return shipping cost in full for all damaged or defective items
• No questions asked, no hassle

We may occasionally send a prepaid return label or arrange a courier pickup depending on your location.

---

7. Wrong Item Received

If we sent you the wrong item — wrong size, wrong colour, or completely wrong product — we sincerely apologise. Here's what happens:

• Contact us at [EMAIL ADDRESS] within [X] days of delivery with your order number and a photo of the item received
• We will arrange free return pickup and dispatch the correct item within [X] business days of receiving the return
• If the correct item is unavailable, we will issue a full refund including original shipping charges

---

8. Non-Returnable Items

The following items cannot be returned or exchanged due to hygiene and safety reasons:

• 🚫 Innerwear and undergarments
• 🚫 Socks and stockings
• 🚫 Swimwear
• 🚫 Face masks or accessories that come in contact with the face
• 🚫 Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• 🚫 Gift cards or store credit vouchers
• 🚫 Items that have been customised, altered, or personalised on request

We clearly mark all non-returnable items on their product pages so there are no surprises.

---

9. Return Shipping Costs

For customer-paid returns:

• Return shipping cost is the customer's responsibility
• We recommend using a trackable shipping method — we are not responsible for returns lost in transit
• Please retain your return shipping receipt until your refund is confirmed

In select cases, we may provide a prepaid return label or arrange a courier pickup from your address. This will be communicated during the return approval process based on your location and the nature of the return.

---

10. Cancellations

Before dispatch:

• You may cancel your order within [X] hours of placing it by contacting us at [EMAIL ADDRESS]
• If cancelled before dispatch, a full refund will be issued within [REFUND PROCESSING TIME] business days

After dispatch:

• Orders cannot be cancelled once dispatched
• Please follow the return process once you receive the item

COD orders:

• If you refuse a COD delivery without a valid reason, it may affect your ability to place future COD orders on enanik.in

---

11. Contact Us

Our team is here to make your return experience as smooth as possible. Please don't hesitate to reach out.

[STORE NAME]
📧 Email: [EMAIL ADDRESS]
📞 Phone: [PHONE NUMBER]
🌐 Website: enanik.in
🕐 Support Hours: [DAYS & HOURS — e.g. Monday to Saturday, 10 AM – 6 PM IST]

We aim to respond to all return queries within [X] business hours.

---

This Return & Refund Policy is in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 applicable in India.

---

Thank you for shopping with Enanik. We appreciate your trust and will always work to make things right. 🧡