Shipping policy

Shipping Policy

[STORE NAME] (enanik.in)
Last Updated: [DATE]

We know you're excited about your order — so are we! This page explains everything you need to know about how we ship, how long it takes, and what to do if something goes wrong. We're committed to getting your order to you as quickly and safely as possible.

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1. Order Processing Time

Before your order is shipped, it goes through a quick quality check and packaging process.

• Standard processing time: [PROCESSING TIME] business days after payment confirmation
• Orders placed on weekends or public holidays will begin processing the next business day
• During sale periods, festive seasons, or new collection launches, processing may take an additional [X] business days — we'll keep you informed
• Once your order is packed and dispatched, you will receive a shipping confirmation email or SMS with your tracking details

💡 Tip: If you need your order urgently, feel free to reach out to us at [EMAIL ADDRESS] before placing your order and we'll do our best to help.

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2. Shipping Methods & Delivery Timeframes

We work with trusted courier partners to deliver your order safely and on time.

• Delivery timelines are estimates, not guarantees. Actual delivery may vary based on your location, courier load, and external factors.
• Remote or rural pin codes may require additional [X] business days for delivery.
• You can check if your pin code is serviceable at checkout.

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3. Shipping Costs

We believe great fashion shouldn't come with surprise charges.

• Shipping charges (if applicable) will be clearly displayed at checkout before you confirm your order — no hidden fees, ever.
• Free shipping promotions may be offered during special sales or festive campaigns. Keep an eye on our website and social media for announcements.

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4. Tracking Your Order

We want you to know exactly where your order is at all times.

• Once your order is dispatched, you will receive a tracking number via email and/or SMS.
• You can use this tracking number on the courier partner's website to monitor your delivery in real time.
• Tracking information may take up to [X] hours to activate after you receive your shipping confirmation.
• You can also track your order directly from your enanik.in account under My Orders.

If you haven't received your tracking details within [X BUSINESS DAYS] of placing your order, please contact us at [EMAIL ADDRESS] and we'll look into it immediately.

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5. Our Courier Partners

We ship with reliable and well-known courier services across India, including:

• [COURIER PARTNER 1 — e.g. Shiprocket]
• [COURIER PARTNER 2 — e.g. Delhivery]
• [COURIER PARTNER 3 — e.g. Blue Dart / Ekart / DTDC]

The courier assigned to your order depends on your pin code and the most efficient delivery route. You will be able to see your assigned courier in your tracking details.

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6. Delivery Issues & Delays

We do everything we can to ensure smooth delivery, but occasionally things don't go as planned. Here's what to do:

If your order is delayed:

• First, check your tracking link for the latest update.
• Delays of [X] or more business days beyond the estimated delivery date — please contact us at [EMAIL ADDRESS] with your order number and we'll follow up with the courier on your behalf.

If your package is marked as delivered but you haven't received it:

• Check with family members, neighbours, or building security — couriers sometimes hand packages to someone nearby.
• Check for a delivery attempt notification from the courier.
• If still unresolved, contact us within [X BUSINESS DAYS] of the marked delivery date and we will raise a formal investigation with the courier.

If your package arrives damaged:

• Please take photographs of the damaged packaging and product immediately upon receipt.
• Contact us at [EMAIL ADDRESS] within 48 hours of delivery with your order number and photos.
• We will arrange a replacement or refund based on the situation.

Failed delivery attempts:

• Most courier partners will make [X] delivery attempts before returning the package to us.
• If your order is returned to us due to failed delivery attempts or an incorrect address, we will contact you to arrange re-delivery. Additional shipping charges may apply.
• Please ensure your delivery address and phone number are accurate when placing your order.

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7. International Shipping

We currently [DO / DO NOT] ship internationally.

(If applicable, include the below — otherwise remove this section)

We ship to the following countries: [LIST OF COUNTRIES]

Important notes for international orders:

• Customers are responsible for any customs duties, import taxes, or local charges levied by the destination country. These are not included in our shipping charges.
• International orders are not eligible for Cash on Delivery.
• We are unable to accept returns on international orders unless the product is defective or incorrectly sent.
• Delivery timelines for international orders are estimates and may vary due to customs clearance procedures.

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8. Undeliverable Packages & Address Errors

• Please double-check your delivery address before confirming your order. We begin processing orders quickly and may not be able to make changes after confirmation.
• If you need to update your address after placing an order, contact us immediately at [EMAIL ADDRESS]. We will try our best to make the change before dispatch, but cannot guarantee it.
• [STORE NAME] is not responsible for non-delivery due to incorrect or incomplete addresses provided by the customer. Re-shipping charges will apply in such cases.

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9. Contact Us

Got a question about your shipment? We're here to help — always.

[STORE NAME]
📧 Email: [EMAIL ADDRESS]
📞 Phone: [PHONE NUMBER]
🌐 Website: enanik.in
🕐 Support Hours: [DAYS & HOURS — e.g. Monday to Saturday, 10 AM – 6 PM IST]

We aim to respond to all shipping queries within [X] business hours.

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Happy shopping and we hope your enanik order brings a big smile when it arrives at your door! 🧡